About Us

Our Mission

The philosophy of management has always been to be consultants to our merchants; not sales people. We pride ourselves on taking the time to learn about each merchant’s operation, which enables us to save them money, and more importantly, offer products and services that enhance their business. We strive to partner with our family of merchants in order to provide extremely competitive pricing, comprehensive education and deliver unmatched customer service.

History

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iPayment is one of the largest and most stable providers of credit and debit card-based payment processing services in the United States. Currently, iPayment provides risk management, fraud detection, merchant support and chargeback services in connection with disputes with cardholders to approximately 145,000 merchants throughout the country. Nilson report, a publication specializing in consumer payment systems worldwide, listed iPayment as one of the top bank card acquirers in the country.

As of December 31, 2008, iPayment and its wholly-owned subsidiaries employed 329 full-time personnel, including 16 information systems and technology employees, 34 risk management employees, 213 in operations and 66 in sales and administration.

Since 2002 Ipayment Protected, an independent sales organization of iPayment, has worked to worked diligently with small to medium sized banks, associations and merchants that have traditionally been underserved by the processing industry.

Banking and Financial Services Background

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Ipayment Protected President, Drew Aiello and Vice President, Steve Gonick bring over 45 years of Banking and financing background to the iPayment family, which gives them the knowledge and experience to offer extremely competitive pricing, comprehensive education and unmatched customer service.

Relationship Building / Portfolio

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Since 2002 Ipayment Protected has grown by building long lasting relationships with a diverse portfolio of merchants and organizations stretching from Maine to Florida. We are proud to have an annual attrition rate of less than 6% where the industry standard is over 18%. This has been accomplished through competitive pricing and superior service. Over the years our agents have answered questions and delivered replacement terminals on weekends and holidays. We also pride ourselves on spending time educating our clients on all facets and changes in our industry. We firmly believe that taking the time to understand a merchant’s business will enable us to educate that merchant as to the best ways we can save their business money.

Partnership

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Steve and Drew are working directly with Ithaca College students to form connections and use the students as resources. Steve is an alum of Ithaca College. They believe that the foundation of good work, starts with great mentoring and dedication to excellence. These students are getting the chance to speak with people in their industry and have working experience to develop their skills outside of the classroom.

Drew Aiello, President

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Drew is a graduate from Boston University with a degree economics and a minor in money and banking. He began his financial services career with Smith Barney as a stock broker in Boston. In 1992 Drew and Karl Grimstad (President of iPayment, Inc.) accepted an offer with Legg Mason in Tennessee to further their investment banking career, and he was employed with them until he moved back to the capital region in 1994. He has served as the past President of the Upstate New York Creditor’s Association.

Steve Gonick, Vice President

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Steve Gonick, Vice-President and co-founder of Ipayment Tri-State, LLC with a goal of helping creative business people make their businesses run more efficiently. He views the merchant services business as an industry that needs to be upended due to its well earned reputation for lack of transparency in pricing and uneven customer service.

Steve is also currently the Executive and Entrepreneur in Residence at his alma mater, the Ithaca College School of Business. In that capacity, he mentors hundreds of students each year, providing real world perspective to their studies. He also owns a marketing and networking consulting firm, The Steve Gonick Network, LLC. Prior to IPayment Tri-State, Inc., Steve served as Principal and Chief Marketing Officer at Adirondack Research and Management, Inc., advisor to the Adirondack Small Cap Mutual Fund during the funds rapid period of growth. Steve won an Empire Award in 2011 from the Capital Region Chapter of the Public Relations Society of America for Adirondacks media relations campaign. He also directed the companys Adirondack Cup collegiate stock picking competition.

Previously, Steve held various marketing positions with Fortune 500 companies, including US West, Bristol-Myers Squibb and Johnson & Johnson prior to co-founding IPayment Tri-State LLC.

Kathleen Manning, Executive Assistant

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She is an Executive Assistant for the last 15-years with IPayment of New York, Inc. Kathy makes it her mission to provide the utmost attention to detail in assisting our clients with anything related to their merchant account. Her duties include, statement analysis, risk, bank account changes, PCI Compliance assistance, technical support, new accounts and anything related to customer service. Kathy will take calls nights and weekends to assist our merchants in any way possible. Our merchants truly appreciate the ability to call us and speak to a live person and not an 800 number with mailbox prompts.

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